USiOasis: A Tool for Making Fast, Intelligent Decisions

For more information on application monitoring services, contact USi »

USi developed USiOasis, our operational support system, to provide better service and meet our industry-leading Service Level Agreements (SLAs). The backbone for USi's operations and client support functions, USiOasis collects information from many sources so our staff can make intelligent decisions quickly. 

USiOasis has a summary dashboard for each client that details firewalls, routers, and servers and shows if cases are open. It also links to bandwidth utilization reports and to detailed monitors.  Through USiOasis, our engineers can drill down on any device to check its health, view its history, or monitor current events. USiOasis also provides a client-facing portal, MAST.

USiOasis Collects Information for the Following:

• Application Monitoring
• Application-Specific Transactions
• Asset Control
• Back-up
• Change Management
• Client Case Management
• Database
• Devise Monitoring
• Performance Monitoring
• Security
• Service Level Agreement (SLA) Statistics
• Storage
• Version Control

USiOasis Decomposition

MAST:  Clients' Self-Service, Reporting, and Control

The Managed Application Services Tool (MAST) provides a window into USiOasis so you can check your systems at a glance. This real-time view into the operational status of your system lets you know the status of cases and change requests, view backup information and live reports, check server resource utilization, and look at application-specific monitors and reports.

You can check the historical performance of application jobs to identify trends, such as the number of jobs running at certain times and success or failure rates. You can also see when the last successful backup of each server was completed. 

Overall, MAST improves your monitoring and forecasting ability and gives you an efficient way to communicate with your technical support team.