What Sets USi Apart?
Quite simply, the answer is our:
Our People: Experience and Knowledge Ready to Serve You
USi attracts top talent with deep expertise in leading enterprise software packages. With 950 employees on two continents, speaking over 25 languages—70% holding at least one technical certification and of those, 90% holding many—our people are our greatest strength. USi's staff includes such technical experts as Microsoft Certified System Engineers (MCSE), Cisco Certified Internetwork Experts (CCIE), Checkpoint Certified Security Engineers (CCSE), Oracle Masters, and Project Management Professionals (PMP).
More than a third of our employees have been with USi at least five years, which translates to smooth service for you and deep institutional memory of your systems and processes. Best of all: when clients call for help, a support team member answers right away—no menu options and message loops. We never close, and someone who knows your system is always ready to talk with you.
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Custom Technology and World-Class Hardware
USi has created an arsenal of proprietary tools that automate labor-intensive processes and enhance our ability to monitor your infrastructure and applications. Our layers of custom technology sit atop a world-class hardware and operating system. The benefit to you is increased uptime and worry-free operations.
Two custom monitoring tools that set USi apart:
USiOasis, our operational support system, collects information from many sources to help us make intelligent decisions quickly. Through USiOasis, our engineers can drill down on any device to assess its health, view its history, and monitor current events.
MAST, our client-facing portal in USiOasis, lets you check your systems at a glance, including status of cases and change requests, backups, server resource utilization, and application-specific monitors and reports.
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Advanced, On-Demand Delivery Model
To meet the unique needs of each client, USi has created scalable delivery models that change with you as your business grows and evolves. Simply select the support and infrastructure capacity levels to fit your business requirements.
Introducing FlexAdvantage and USiPinnacle:
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Productized Service Offering
Because our solutions are 80% preconfigured, we get them up and running in record time—giving you an immense head start toward reaping your application's benefits. Our productized service includes:
And by following a systematic, industrialized process for patches, bug fixes, and updates, we keep your applications up-to-date without the costs and headaches of managing them in-house.
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Reliable, Secure Solutions
At today's speed of technological change, it's hard for enterprises to keep up—let alone remain agile enough to adapt to new business demands. USi stays on top of trends, issues, and threats; and integrates design, implementation, and support to deliver first-rate reliability. To enhance reliability, we give clients a dedicated support team and an account manager—called a Client Executive—whose job is making sure your solution delivers on its promise.
Our reliability is dictated by aggressive Service Level Agreements (SLAs) that cover end-to-end availability and address clients' specific performance criteria. We also follow a rigorous program of third-party audits and certifications to safeguard your data and meet globally recognized industry standards.
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Proven Track Record
USi has been serving clients since 1998. We strive to develop enduring relationships with clients—providing long-term solutions and support rather than quick fixes. After 10 years, 960 cumulative projects, and 170 clients, USi has a solid track record of helping enterprises extract the full value of their applications and providing cost-effective, reliable IT services.
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