Help Employees Feel Confident in Their Benefits With Claims Advocacy and Support

AUGUST 5, 2025

Employees who report high satisfaction with their benefits are more likely to be happier with their employer, leading to higher engagement and lower turnover rates. However, claims issues or confusion over coverage can quickly erode employees’ trust in even the most well-designed plans.

For many smaller businesses, benefits support often falls to the business managers, who typically do not have the time, resources or expertise to provide the personalized attention employees expect — especially during high-demand periods like open enrollment. This can also contribute to overall dissatisfaction with the benefits process. Simply outsourcing this responsibility to the health plan carriers directly may relieve some of this burden; however, health plan members often report frustration with the claims resolution process, feeling like they need an independent third party to advocate on their behalf.

Offering dedicated support for benefits questions and issues is essential to maintaining employees' confidence in their coverage. Employees with access to knowledgeable resources who can explain plan details, assist with claims, and advocate on their behalf, are more likely to feel supported and valued by their employer.

Dedicated Claims Advocacy and Benefits Support

USI’s Benefit Resource Center (BRC) helps employers provide personalized, HIPAA-compliant benefits guidance and claims advocacy without adding to the overhead. With the BRC, our clients’ employees have access to our team of regionally based employee benefits professionals to answer questions and provide dedicated claims resolution support.

Our experienced claims analysts help employees navigate the often-frustrating claims process, working directly with the carriers to resolve complex issues. With our nationally networked approach, USI can provide access to the BRC at no cost for employee benefits clients that have a minimum of 10 health plan-eligible employees.¹

Enhanced Employee Benefits Communication

USI offers additional resources to help employers enhance their benefits communication and open enrollment engagement. Clients have access to print and digital materials, educational videos, and custom employee benefit guides.

For employers that want more robust benefits communication, we partner with vendors that offer strategic communications planning, one-on-one benefits counseling, and enrollment support, funded through discounted voluntary benefits. Read our recent article to learn more.